If your question is not found here, you may call us at +65 9365 0628 and our staff will be more than happy to answer your enquires.
* Note that the content listed below are for Singapore context only.
- All
- Registration And Membership
- Purchase And Payment
- Exchange And Refund
- Stocks Availability
- Delivery
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Registration And Membership
A. You need to sign up an account with us, basic information requires are name, email address and contact details. You may provide the shipping details upon check out.
A. You can login via http://www.hanschhardware.com.sg/login to view your membership history. You can see your purchase history and personal details.
A. You can click on the 'Forget Password' and a new password will be send to the email you have registered.
A. Yes. You can view the all the successful and unsuccessful online purchase history at the “My Account”.
Purchase And Payment
A. Yes. International Shipping is available, please select your country upon checkout.
A. We accept Visa/ Mastercard/ Paylah /Paynow.
A. No. Select 'Pay with Debit or Credit Card' to proceed with the payment.
Exchange And Refund
A. You may, within 7 days from receiving your order, email to hanschhardware@outlook.com or call 93650628 to inform us for item exchange. Kindly state your order number.
Stocks Availability
A. Online stocks will vary from time to time, differ from promotion to promotion. The items availability may due to limited quantities or special collaboration.
A. We will send an email or call you to keep you posted on the item(s) availability. If the item(s) is no longer available, Hansch Hardware and tools reserves the right to cancel the order and refund any payment made.
A. You can email to hanschhardware@outlook.com to enquire about it. With our extensive stock and network, we can always source for the item and add it to our inventory if we do not have it.
Delivery
A. We provide 7 days delivery service (including weekends), delivery usually takes about 2-5 working days depends on the item(s) availability. Delivery timing will be 10am to 10pm. Please expect delays for festive seasons. Free delivery when order more than S$80.
A.
- $5.90 Small Parcel : Up to 5kg or Max 0.8 meter*
- $9.90 Medium Parcel : Up to 15kg or Max 1.2 meter*
- $15.90 Large Parcel : Up to 30kg or Max 1.8 meter*
- $25.00 For Extra Large Parcels Above 30kg
A. You may email to us or call us to enquire. Kindly state your order number.
A. Yes. There would be a S$10 reattempt delivery charge.
A. Yes. Upon Checkout, choose the self-collection option to have the delivery charges waived.
A. Cancellation is on a case-by-case basis. Change of mind is not allowed once the item has been delivered or a 20% cancellation fee will be applied.
A. Yes. You may indicate in the order and our delivery team will contact you with regards to it.